Dental Document Open Practice Flow

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Manager / Last to Leave End of Day

Final closing procedures for the manager or last person leaving. Financial review, facility security, and alarm activation.

admin daily closing front deskopening closing Dental Document

6 steps · about 29 minutes · published by Dental Document

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The steps

01

Review daily production and collections totals

Check final production and collections numbers against daily goals.

5 min Required value entry
Why this matters

Knowing today's results gives actionable intelligence. Below-goal production triggers recovery strategies. Lagging collections trigger follow-up. Practices reviewing daily outperform monthly reviewers consistently.

How to do it

1. Pull final day sheet report. 2. Compare production to daily goal. 3. Compare collections to production (target 98%+). 4. Note producers and shortfalls. 5. Record in tracking system.

02

Review Practice Flow completion rates for the day

Check Practice Flow dashboard for today's task completion across all checklists.

5 min Required timestamp
Why this matters

Completion rates below 95% indicate tasks being skipped or unsustainable workload. Daily checks catch issues before they become compliance gaps or operational failures.

How to do it

1. Open Practice Flow dashboard. 2. Check overall rate (target 95%+). 3. Review incomplete/overdue tasks. 4. Identify low-performing members. 5. Verify compliance tasks at 100%. 6. Plan follow-ups.

03

Address any unresolved staff or patient issues

Review and resolve staff concerns, patient complaints, or operational issues.

10 min Required timestamp
Why this matters

Same-day patient complaint resolution has a 95% success rate; by next week it drops to 50%. Staff concerns left unaddressed affect morale and lead to turnover.

How to do it

1. Check for patient complaints from today. 2. Verify acknowledgment and follow-up plan. 3. Review staff concerns. 4. Resolve quick items now. 5. Schedule follow-ups for complex items. 6. Document in Practice Flow.

04

Verify all doors and windows are secured

Walk through the office ensuring all exterior doors and windows are locked.

5 min Required timestamp
Why this matters

Dental offices are targeted for controlled substances, electronics, and precious metals. A single burglary can cost tens of thousands plus HIPAA breach costs if patient records are stolen.

How to do it

1. Walk the entire perimeter checking every exterior door. 2. Verify each is locked - test by pulling. 3. Check all windows. 4. Verify back entrance, drug cabinet, and server room are locked.

05

Set alarm system

Arm the security alarm before exiting.

2 min Required timestamp
Why this matters

The alarm is primary after-hours security. It deters break-ins and triggers emergency response. Insurance may deny burglary claims if the alarm was not armed.

How to do it

1. Ensure all staff have exited. 2. Enter arming code and select Away mode. 3. Exit within the countdown. 4. Ensure door closes and locks. 5. Wait briefly to confirm no false trigger.

06

Lock office and exterior doors

Lock the final exit door and any exterior gates.

2 min Required timestamp
Why this matters

The last lock is the most important. Double-checking prevents the 2 AM alarm call because a door was not fully latched.

How to do it

1. Exit through designated last-out door. 2. Pull shut and verify latch. 3. Lock deadbolt and test. 4. Lock exterior gates or barriers. 5. Final visual check of the building.

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