SMS Messaging Terms | Dental Document

What Messages You Will Receive

When you book a dental appointment through a practice that uses Dental Document, you may receive text messages related to your appointment and care. Messages are sent on behalf of your dental practice, not by Dental Document directly.

Appointment Confirmations A text confirming the date, time, and provider for your scheduled appointment.
Appointment Reminders A reminder sent 24 to 48 hours before your appointment with an option to confirm or reschedule.
Follow-Up Messages Post-visit care instructions or follow-up information related to your dental treatment.

How Consent Is Collected

After you book an appointment with a dental practice by phone, the system sends one text message confirming your appointment details. That confirmation message also asks if you would like to receive a reminder before your visit by replying with a keyword.

Step 1: You receive a confirmation text after booking

Bedford Family Dental: Your appt is confirmed for Tue Apr 28 at 10:30 AM with Dr. Winslow. To receive a reminder before your visit, reply YES. Msg & data rates apply. Reply STOP anytime to opt out.

If you want to receive appointment reminders, reply with one of the following opt-in keywords:

YES

Opts you in to receive appointment reminders from this practice.

SUBSCRIBE

Same as YES. Enrolls you in appointment reminders.

START

Same as YES. Also used to re-subscribe after opting out.

After you reply with a keyword, you will receive a confirmation:

Step 2: You receive an opt-in confirmation

Bedford Family Dental: You're signed up for appointment reminders. You will receive a reminder before your visit. Reply STOP to opt out anytime. Msg & data rates may apply.

        Replying is completely optional. If you do not reply to the confirmation text, you will not receive any additional messages. Your appointment is not affected in any way. You can always call the practice directly for appointment information.
      

Message Frequency and Cost

If you opt in by replying YES, you will typically receive one to two additional messages per appointment (a reminder 24 to 48 hours before your visit and an optional follow-up). Message frequency varies based on your appointment schedule.

        Message and data rates may apply. Contact your wireless carrier for details about your messaging plan. Dental Document and your dental practice are not responsible for carrier charges.
      

Sample Reminder Message

If you have opted in, you will receive a reminder like this before your appointment:

Example appointment reminder (only sent if you replied YES)

Bedford Family Dental: Hi Sarah, reminder that you have a dental appointment tomorrow at 10:30 AM with Dr. Winslow. Reply C to confirm or call (817) 555-1234 to reschedule. Reply STOP to opt out. Msg & data rates may apply.

How to Opt Out

You can stop receiving text messages at any time. Simply reply with one of the following keywords to any message you receive:

STOP

Immediately unsubscribes you from all future messages.

CANCEL

Same as STOP. Immediately ends all messages.

UNSUBSCRIBE

Same as STOP. You will be removed from the list.

END

Same as STOP. No further messages will be sent.

After opting out, you will receive one final confirmation message:

Opt-out confirmation

You have been unsubscribed from appointment messages from [Practice Name]. You will not receive further texts. Reply START to resubscribe.

No additional messages will be sent after the opt-out confirmation. You can resubscribe at any time by replying START or by calling your dental practice directly.

Need Help?

If you have questions about text messages you've received, reply HELP to any message for assistance. You can also contact your dental practice directly.

For questions about this messaging service, contact Dental Document at:

Email: support@dentaldocument.com

Web: dentaldocument.com

Your Rights

Receiving text message reminders is completely optional and is not a condition of scheduling an appointment, receiving dental care, or purchasing any goods or services. You must actively reply YES to receive reminders. If you do not reply, you will not receive any additional messages and your appointment will not be affected.

Text message reminders and dental appointments are fully independent services. You may call your dental practice directly to schedule, reschedule, or cancel appointments at any time.

Your phone number is used solely for appointment-related communication from your dental practice. It is not shared with third parties for marketing purposes and is not used to send promotional or advertising messages.

About This Service

Text messages are sent by dental practices using the Dental Document platform, a dental practice management system developed by Casaway Capital, LLC. Messages are sent on behalf of individual dental practices, not by Dental Document directly. Each dental practice is responsible for obtaining patient consent and managing their patient communication preferences.